HELP & FAQ

100%. Every pair is inspected and authenticated by our team before it ships. If we can't verify it, we don't sell it — and passing pairs ship with a Playa Soles verification tag.

Condition is listed on every product. Most pairs are brand new and unworn unless stated otherwise.

Orders are dispatched within 1–2 business days. Standard tracked delivery typically arrives in 3–7 business days.

You'll get a tracking link by email once your order ships, or use our Order Tracking page anytime.

Yes, we ship across the country with tracked, insured delivery.

Yes — unworn pairs can be returned or exchanged within 7 days of delivery. See our Returns & Exchanges page for the details.

For size exchanges, standard return shipping may apply. For faulty or incorrect items, we cover it.

We stock men's, women's and select GS/PS sizes. Check the product page and our Size Guide for conversions.

Message us your usual size and the model and we'll recommend the best fit. As a rule, we suggest sizing up half a size for most Nike & Jordan models.

All major cards, Shop Pay, and other options shown at checkout — all on secure, encrypted payments.